Communication is a process we all use to make contact with others to understand their needs and requirements. Communication involves sending and receiving messages in a continuous cycle which is repeated and becomes an important

You will summarise your findings in a portfolio of evidence to include a report and
presentation with an accompanying report. The portfolio of evidence you produce should
contain the proof that you have attained, and can apply, the knowledge, skills and
behaviours defined in the required standard.
Scenario:
Communication is a process we all use to make contact with others to understand their needs and requirements. Communication involves sending and receiving messages in a continuous cycle which is repeated and becomes an important part of all relationships.
Task 1 of 2 - Report (ACs 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3)
Instructions:
Using a health and social care setting you are either familiar with or have seen in the media, assess the methods of communication used by people accessing the service and people working there. You are advised to check with your tutor that your choice of topic is
appropriate.
Prepare a report, in which you:
• Identify reasons why people communicate.
• Explain the impact of communication on relationships in the work setting.
• Explain approaches used to manage challenging situations.
• Establish the communication and language wishes and preferences of individuals to communicate effectively.
• Describe the factors to consider when promoting effective communication.
• State how you would utilise a range of communication methods and styles to meet individual needs.
• Explain how to respond to an individual’s reactions when communicating.
• Describe barriers to effective communication.
• Analyse ways to overcome barriers to communication.
• Explain how to access extra support or services to enable individuals to
communicate effectively
Delivery and Submission:
• 1x Report – 2000 words excluding diagrams, references, and appendices.
Task 2 of 2 Presentation and Report (ACs 4.1, 4.2, 4.3, 4.4)
Instructions:
You are required to prepare a presentation to be used for staff new to the sector, you should also prepare brief accompanying report to explain key points.
Your presentation and reports should:
• Explain the terms:
o Equality
o Diversity
o Inclusion.
• Explain the impact of barriers to inclusion.
• Explain the legislation relating to equality, diversity and inclusion in service provision.
• Explain how to promote equality, diversity and inclusion in work practice.
Delivery and Submission:
• 1x Presentation file and speaker notes (500 words) and accompanying report – (500
words) excluding diagrams, references, and appendices.

OTHM LEVEL 3 FOUNDATION DIPLOMA IN HEALTH AND SOCIAL CARE | ASSIGNMENT BRIEFS

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Referencing:
• You should use and cite a range of academic and reliable sources.
• A comprehensive Harvard style reference list must be included at the end of the
work.
Evidence to be submitted:
• Report - 2000 words
• Presentation file speaker notes – 500 words
• Accompanying Report – 500 words