Direct evidence produced through normal performance in the workplace is the primary source for meeting the requirements. This includes naturally occurring documentary evidence (hard copy and electronic), direct
NVQ Level 6 Construction Site Management qualification handbook 2026
| Category | Handbook | Subject | Management |
|---|---|---|---|
| University | Module Title | NVQ Level 6 Diploma in Construction Site Management |
Assessment of the qualification
Candidates must have a completed portfolio of evidence for each unit.
Aspects to be assessed through performance in the workplace
Direct evidence produced through normal performance in the workplace is the primary source for meeting the requirements. This includes naturally occurring documentary evidence (hard copy and electronic), direct observation of activities and witness testimony as relevant. Individual units will specify any exceptions to this position. Workplace evidence must be supported by the required evidence of knowledge and understanding. This evidence may be identified by:
- questioning the candidate
- recognised industry education and training programme assessment or professional interview assessment that has been matched to NOS requirements
- performance evidence.
A holistic approach towards the collection of evidence should be encouraged. The focus should be on assessing activities generated by the whole work experience rather than focusing on specific tasks. This would show how evidence requirements could be met across the qualification to make the most efficient use of evidence.
Struggling with NVQ Level 6 Construction Site Management units? Get expert guidance for every unit.
Unit 501 Developing and maintaining good occupational working relationships in the workplace
| UAN: | M/503/2915 |
| Level: | 5 |
| Credit Value: | 8 |
| GLH: | 27 |
Learning outcome |
The learner will: 1. develop, maintain and encourage working relationships to promote good will and trust. |
| Assessment criteria |
The learner can: 1.1 give appropriate advice and information to relevant people about the occupational work activities and/or associated occupations involved 1.2 apply the principles of equality and diversity by considering the needs of individuals when working and communicating with others 1.3 explain the methods and techniques used and personal attributes required to encourage and maintain working relationships that promote goodwill and trust with relevant people 1.4 explain the principles of equality and diversity and how to apply them when working and communicating with others. |
| Learning outcome |
The learner will: 2. inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency. |
| Assessment criteria |
The learner can: 2.1 communicate on the following work activity information to relevant people following organisational procedures: a. appropriate timescales b. health and safety requirements c. co-ordination of work procedures 2.2 explain the different methods and techniques used to inform relevant people about work activities 2.3 explain the effects of not informing relevant people with the expected level of urgency 2.4 explain the different types of work activity related information and to what level of detail the following people would expect to receive: a. colleagues b. employers c. customers d. contractors e. suppliers of products and services f. other people affected by the work/project. |
Learning outcome |
The learner will: 3. offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments. |
| Assessment criteria |
The learner can: 3.1 give appropriate advice and information to relevant people about the different methods of carrying out occupational work activities to achieve the required outcome 3.2 explain the techniques of encouraging questions and/or requests for clarification and comments 3.3 explain the different ways of offering advice and help to different people about work activities, in relation to: a. progress b. results c. achievements d. occupational problems e. occupational opportunities f. health and safety requirements g. co-ordinated work. |
| Learning outcome |
The learner will: 4. clarify proposals with relevant people and discuss alternative suggestions. |
| Assessment criteria |
The learner can: 4.1 engage regular discussions with relevant people about the occupational work activity and/or other occupations involved 4.2 explain the methods of clarifying alternative proposals with relevant people 4.3 explain the methods of suggesting alternative proposals. |
Learning outcome |
The learner will: 5. resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect. |
| Assessment criteria |
The learner can: 5.1 examine and agree the work activities that satisfy all people involved and will meet the required outcome of the proposed method of work 5.2 explain the methods and techniques used to resolve differences of opinion in ways which minimise offence and maintain goodwill, trust and respect. |
Unit 501 Developing and maintaining good occupational working relationships in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Unit 502 Providing and monitoring construction-related customer service in the workplace
| UAN: | F/600/7558 |
| Level: | 5 |
| Credit Value: | 8 |
| GLH: | 30 |
Learning outcome |
The learner will: 1. identify and use current legislation and official guidance to implement systems or procedures that will deliver and improve customer service. |
| Assessment criteria |
The learner can: 1.1 apply at least four of the following to customer service systems or procedures: a. current legislation b. official guidance c. organisational procedures d. specifications e. drawing f. instructions and variations g. feedback processes 1.2 seek ways of improving customer service whilst implementing customer service systems and procedures 1.3 describe ways that current legislation and official guidance relevant to customer service can be identified 1.4 explain how identified information can be used for implementing customer service systems or procedures 1.5 explain methods that can effectively deliver and improve customer service. |
| Learning outcome |
The learner will: 2. prepare to deal with customers in order to give consistent and reliable service. |
| Assessment criteria |
The learner can: 2.1 examine current customer procedures and systems to identify if they provide consistent customer service 2.2 implement and use systems or procedures that will provide reliable and consistent service that promotes customer’s confidence 2.3 explain methods that can provide consistent levels of customer service 2.4 explain how systems or procedures can be used effectively to provide a reliable level of customer service. |
Learning outcome |
The learner will: 3. work with others to resolve customer problems, communicate with customers and check that they are satisfied with the actions taken. |
| Assessment criteria |
The learner can: 3.1 identify and find solutions to construction-based customer problems 3.2 communicate with customers whilst resolving problems using at least two of the following mediums: a. electronic b. verbal c. written d. via a second person e. feedback documents f. group meetings 3.3 undertake at least two of the following actions that will ensure that customers are satisfied that problems are or will be solved: a. corrective b. referral c. investigative d. reactive e. proactive 3.4 explain how best to work with others which can resolve customer service problems 3.5 describe different methods and techniques of communicating and dealing with customers 3.6 explain what checks can be undertaken to ensure that customers are satisfied with actions taken. |
| Learning outcome |
The learner will: 4. solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them. |
| Assessment criteria |
The learner can: 4.1 investigate and/or collate information on current customer procedures and systems to identify potential or repeat customer service problems 4.2 apply rectification measures to procedures and systems to eliminate or reduce identified potential customer problems 4.3 describe ways that problems can be identified within existing systems or procedures that may affect customers 4.4 explain how and why problems in systems or procedures should be solved before customers become aware of them. |
Learning outcome |
The learner will: 5. confirm that the service given meets the customer’s needs and expectations. |
| Assessment criteria |
The learner can: 5.1 identify the level of service expected by construction-related customers 5.2 communicate with customers to check that service given has met their needs and expectations 5.3 explain ways of checking that customers are satisfied with the given level of service. |
| Learning outcome |
The learner will: 6. inform the people responsible about changes to customer service systems or procedures that will reduce the chance of problems being repeated. |
| Assessment criteria |
The learner can: 6.1 identify repeat problems in customer service, and amend customer service systems or procedures to minimise chances of problems being repeated 6.2 communicate with at least two of the following people responsible to inform them that systems or procedures have been amended: a. the client, the customer or their representative b. contractors c. consultants d. sub-contractors e. suppliers f. workforce g. internal management 6.3 explain the measures that could be taken to identify repeat problems with customer service 6.4 explain methods that allow changes to customer service systems or procedures which can reduce the chance of problems being repeated 6.5 describe how to effectively inform people responsible about amendments to systems or procedures. |
Learning outcome |
The learner will: 7. share information with people responsible to maintain and improve standards of service delivery. |
| Assessment criteria |
The learner can: 7.1 inform and/or pass collated information that will maintain and improve standards of service delivery 7.2 describe ways that standards of service delivery can be maintained and improved 7.3 explain how information with people responsible could be effectively shared in order to maintain and improve standards of service delivery. |
Unit 502 Providing and monitoring construction-related customer service in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment - Craft, Supervisory, Technical,
Managerial and Professional Units and Qualifications with NVQ in the Regulated Qualifications Framework (RQF) title and SVQs.
Assessors for this unit must use a combination of the following assessment methods:
- observation of normal work activities within the workplace that clearly confirms the required skills
- questioning the learner on knowledge criteria that clearly confirms the required understanding
- review other forms of evidence that can clearly confirm industry required skills, knowledge and understanding.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of occupational expertise and knowledge of providing and monitoring construction-related customer service to be effective and reliable when confirming a learner’s competence.
Workplace evidence of skills cannot be simulated.
Unit 503 Allocating work and checking people’s performance in the workplace
| UAN: | D/600/7552 |
| Level: | 5 |
| Credit Value: | 9 |
| GLH: | 20 |
Learning outcome |
The learner will: 1. confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken. |
| Assessment criteria |
The learner can: 1.1 identify and evaluate the priorities and critical activities in programmes or operations and schedules, and devise a plan on how the work will be undertaken 1.2 explain how to identify priorities and critical activities 1.3 explain methods of confirming programmes or operations and schedules 1.4 describe how the planning of work can be undertaken. |
Learning outcome |
The learner will: 2. allocate work to team members, taking into account their current circumstances, and brief them on the quality standards or level expected. |
| Assessment criteria |
The learner can: 2.1 evaluate and assign work to team members and carry out briefings taking into account their: a. skills b. knowledge c. experience d. workload 2.2 describe how to allocate work fairly to team members whilst taking into account their current circumstances 2.3 explain the methods and techniques on briefing team members about quality of standards or levels expected. |
Learning outcome |
The learner will: 3. monitor the progress and quality of the work and provide prompt and constructive feedback. |
Assessment criteria |
The learner can: 3.1 carry out checks on the progress and quality of work being undertaken against programmes or operations and schedules 3.2 carry out checks on the quality of work being undertaken against quality standards 3.3 explain methods of checking the progress of work against programmes or operations, schedules and the work against quality standards 3.4 provide feedback to team members on the progress of work and standards of quality. |
Learning outcome |
The learner will: 4. motivate team members to complete the work they have been allocated and provide, where requested and possible, any additional support and/or resources. |
| Assessment criteria |
The learner can: 4.1 review and supply additional support and/or resources where requested by team members 4.2 explain the different ways of motivating team members to complete the allocated work 4.3 explain ways of providing additional support to team members and ways of getting feedback on additional support from team members. |
Learning outcome |
The learner will: 5. identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members. |
| Assessment criteria |
The learner can: 5.1 evaluate poor or unacceptable performance for given work activities 5.2 implement methods that can improve performance of team members 5.3 describe the various methods of identifying poor or unacceptable performance 5.4 explain ways of discussing the causes of poor performance with team members and how to get agreement on ways of improving performance. |
Learning outcome |
The learner will: 6. recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people. |
| Assessment criteria |
The learner can: 6.1 demonstrate ways of recognising success and praising team members on successful completion of work 6.2 advise responsible people on successful completion of work 6.3 describe ways of recognising completion of significant pieces of work or work activities 6.4 explain effective methods of advising responsible people of the team/team member's successes. |
Unit 503 Allocating work and checking people’s performance in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment – Craft, Supervisory, Technical, Managerial and Professional Units and Qualifications with NVQ in the Regulated Qualifications Framework (RQF) title and SVQs.
Assessors for this unit must use a combination of the following assessment methods:
- observation of normal work activities within the workplace that clearly confirms the required skills
- questioning the learner on knowledge criteria that clearly confirms the required understanding
- review other forms of evidence that can clearly confirm industry required skills, knowledge and understanding.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of occupational expertise and knowledge of allocating work and checking people’s performance to be effective and reliable when confirming a learner’s competence.
Workplace evidence of skills cannot be simulated.
Finding Unit 503 challenging? Our NVQ experts can help you build a strong portfolio of evidence.
Unit 504 Contributing to the identification of work teams in the workplace
| UAN: | K/600/7554 |
| Level: | 5 |
| Credit Value: | 8 |
| GLH: | 20 |
Learning outcome |
The learner will: 1. identify any significant factors which will affect the number, type and availability of people and services. |
| Assessment criteria |
The learner can: 1.1 examine and analyse project requirements and consider at least three of the following significant factors: a. location b. cost c. time d. skills, experience and knowledge required and available e. training and development requirements f. current legislation 1.2 explain methods that can identify significant factors that can affect numbers, types and availability of people or services for typical projects. |
| Learning outcome |
The learner will: 2. evaluate and record the quality and potential reliability of people or services, and circulate the results to decision-makers. |
| Assessment criteria |
The learner can: 2.1 undertake a selection, assessment and recording process on at least two of the following people or services to check that their work quality and reliability meets organisational requirements: a. technical staff b. sub-contractors c. specialist services d. operatives 2.2 inform decision-makers of the outcomes of quality and reliability checks made on relevant people or services 2.3 describe methods that can evaluate and record the quality and potential reliability of people or services 2.4 explain typical ways and techniques of circulating results from evaluations of quality and potential reliability to decision-makers. |
Learning outcome |
The learner will: 3. negotiate and agree proposals which are likely to produce effective teams. |
| Assessment criteria |
The learner can: 3.1 consult people or service providers selected as meeting programme requirements, and agree proposals for their effective participation with relevant projects 3.2 confirm team members on relevant projects with selected people or service providers 3.3 explain factors that allow proposals to be made for team membership from selected people or service providers 3.4 explain negotiation methods that can be used to get appropriate people or services for given teams. |
Learning outcome |
The learner will: 4. follow rules and formalities for obtaining people and services. |
| Assessment criteria |
The learner can: 4.1 identify and apply at least two of the following rules and formalities when identifying team members for relevant programmes of work: a. contractual b. current legislation c. codes of practice d. organisational procedures e. certification of competence 4.2 explain how to work within current rules and formalities governing the identification of work teams 4.3 give reasons on why they must work within current rules and formalities when identifying teams. |
Unit 504 Contributing to the identification of work teams in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment – Craft, Supervisory, Technical, Managerial and Professional Units and Qualifications with NVQ in the Regulated Qualifications Framework (RQF) title and SVQs.
Assessors for this unit must use a combination of the following assessment methods:
- observation of normal work activities within the workplace that clearly confirms the required skills
- questioning the learner on knowledge criteria that clearly confirms the required understanding
- review other forms of evidence that can clearly confirm industry required skills, knowledge and understanding.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Unit 505 Identifying, allocating and planning the deployment and use of plant, equipment or machinery in the workplace
| UAN: | Y/600/7341 |
| Level: | 5 |
| Credit Value: | 9 |
| GLH: | 20 |
Learning outcome |
The learner will: 1. ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment. |
| Assessment criteria |
The learner can: 1.1 review the specifications for plant, equipment or machinery and evaluate against project or operational requirements 1.2 describe ways of ensuring that the specifications for plant, equipment or machinery meet the needs of the project or operation before deployment 1.3 explain why it is important that the plant specification meets the needs of the project or operation. |
Learning outcome |
The learner will: 2. ensure that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people. |
| Assessment criteria |
The learner can: 2.1 devise and implement a system to ensure pre-use checks, inspections, thorough examinations and tests have been conducted on plant, equipment or machinery 2.2 explain how to ensure that plant, equipment or machinery complies with current legislation and why 2.3 carry out checks on the competence of people who will set up, operate and maintain plant, equipment or machinery 2.4 explain the methods of checking competence of those setting up, operating and maintaining plant, equipment or machinery 2.5 give reasons as to why competences of those setting up, operating and maintaining plant, equipment or machinery should be checked. |
NVQ Level 6 Construction Site Management qualification handbook 2026
Looking for Plagiarism-Free Answers for Your US, UK, Singapore, New Zealand, and Ireland College/University Assignments?
Talk to an Expert Published: 03 Sep, 2026
| Category | Handbook | Subject | Management |
|---|---|---|---|
| University | Module Title | NVQ Level 6 Diploma in Construction Site Management |
Assessment of the qualification
Candidates must have a completed portfolio of evidence for each unit.
Aspects to be assessed through performance in the workplace
Direct evidence produced through normal performance in the workplace is the primary source for meeting the requirements. This includes naturally occurring documentary evidence (hard copy and electronic), direct observation of activities and witness testimony as relevant. Individual units will specify any exceptions to this position. Workplace evidence must be supported by the required evidence of knowledge and understanding. This evidence may be identified by:
- questioning the candidate
- recognised industry education and training programme assessment or professional interview assessment that has been matched to NOS requirements
- performance evidence.
A holistic approach towards the collection of evidence should be encouraged. The focus should be on assessing activities generated by the whole work experience rather than focusing on specific tasks. This would show how evidence requirements could be met across the qualification to make the most efficient use of evidence.
Struggling with NVQ Level 6 Construction Site Management units? Get expert guidance for every unit.
Unit 501 Developing and maintaining good occupational working relationships in the workplace
| UAN: | M/503/2915 |
| Level: | 5 |
| Credit Value: | 8 |
| GLH: | 27 |
Learning outcome |
The learner will: 1. develop, maintain and encourage working relationships to promote good will and trust. |
| Assessment criteria |
The learner can: 1.1 give appropriate advice and information to relevant people about the occupational work activities and/or associated occupations involved 1.2 apply the principles of equality and diversity by considering the needs of individuals when working and communicating with others 1.3 explain the methods and techniques used and personal attributes required to encourage and maintain working relationships that promote goodwill and trust with relevant people 1.4 explain the principles of equality and diversity and how to apply them when working and communicating with others. |
| Learning outcome |
The learner will: 2. inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency. |
| Assessment criteria |
The learner can: 2.1 communicate on the following work activity information to relevant people following organisational procedures: a. appropriate timescales b. health and safety requirements c. co-ordination of work procedures 2.2 explain the different methods and techniques used to inform relevant people about work activities 2.3 explain the effects of not informing relevant people with the expected level of urgency 2.4 explain the different types of work activity related information and to what level of detail the following people would expect to receive: a. colleagues b. employers c. customers d. contractors e. suppliers of products and services f. other people affected by the work/project. |
Learning outcome |
The learner will: 3. offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments. |
| Assessment criteria |
The learner can: 3.1 give appropriate advice and information to relevant people about the different methods of carrying out occupational work activities to achieve the required outcome 3.2 explain the techniques of encouraging questions and/or requests for clarification and comments 3.3 explain the different ways of offering advice and help to different people about work activities, in relation to: a. progress b. results c. achievements d. occupational problems e. occupational opportunities f. health and safety requirements g. co-ordinated work. |
| Learning outcome |
The learner will: 4. clarify proposals with relevant people and discuss alternative suggestions. |
| Assessment criteria |
The learner can: 4.1 engage regular discussions with relevant people about the occupational work activity and/or other occupations involved 4.2 explain the methods of clarifying alternative proposals with relevant people 4.3 explain the methods of suggesting alternative proposals. |
Learning outcome |
The learner will: 5. resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect. |
| Assessment criteria |
The learner can: 5.1 examine and agree the work activities that satisfy all people involved and will meet the required outcome of the proposed method of work 5.2 explain the methods and techniques used to resolve differences of opinion in ways which minimise offence and maintain goodwill, trust and respect. |
Unit 501 Developing and maintaining good occupational working relationships in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Unit 502 Providing and monitoring construction-related customer service in the workplace
| UAN: | F/600/7558 |
| Level: | 5 |
| Credit Value: | 8 |
| GLH: | 30 |
Learning outcome |
The learner will: 1. identify and use current legislation and official guidance to implement systems or procedures that will deliver and improve customer service. |
| Assessment criteria |
The learner can: 1.1 apply at least four of the following to customer service systems or procedures: a. current legislation b. official guidance c. organisational procedures d. specifications e. drawing f. instructions and variations g. feedback processes 1.2 seek ways of improving customer service whilst implementing customer service systems and procedures 1.3 describe ways that current legislation and official guidance relevant to customer service can be identified 1.4 explain how identified information can be used for implementing customer service systems or procedures 1.5 explain methods that can effectively deliver and improve customer service. |
| Learning outcome |
The learner will: 2. prepare to deal with customers in order to give consistent and reliable service. |
| Assessment criteria |
The learner can: 2.1 examine current customer procedures and systems to identify if they provide consistent customer service 2.2 implement and use systems or procedures that will provide reliable and consistent service that promotes customer’s confidence 2.3 explain methods that can provide consistent levels of customer service 2.4 explain how systems or procedures can be used effectively to provide a reliable level of customer service. |
Learning outcome |
The learner will: 3. work with others to resolve customer problems, communicate with customers and check that they are satisfied with the actions taken. |
| Assessment criteria |
The learner can: 3.1 identify and find solutions to construction-based customer problems 3.2 communicate with customers whilst resolving problems using at least two of the following mediums: a. electronic b. verbal c. written d. via a second person e. feedback documents f. group meetings 3.3 undertake at least two of the following actions that will ensure that customers are satisfied that problems are or will be solved: a. corrective b. referral c. investigative d. reactive e. proactive 3.4 explain how best to work with others which can resolve customer service problems 3.5 describe different methods and techniques of communicating and dealing with customers 3.6 explain what checks can be undertaken to ensure that customers are satisfied with actions taken. |
| Learning outcome |
The learner will: 4. solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them. |
| Assessment criteria |
The learner can: 4.1 investigate and/or collate information on current customer procedures and systems to identify potential or repeat customer service problems 4.2 apply rectification measures to procedures and systems to eliminate or reduce identified potential customer problems 4.3 describe ways that problems can be identified within existing systems or procedures that may affect customers 4.4 explain how and why problems in systems or procedures should be solved before customers become aware of them. |
Learning outcome |
The learner will: 5. confirm that the service given meets the customer’s needs and expectations. |
| Assessment criteria |
The learner can: 5.1 identify the level of service expected by construction-related customers 5.2 communicate with customers to check that service given has met their needs and expectations 5.3 explain ways of checking that customers are satisfied with the given level of service. |
| Learning outcome |
The learner will: 6. inform the people responsible about changes to customer service systems or procedures that will reduce the chance of problems being repeated. |
| Assessment criteria |
The learner can: 6.1 identify repeat problems in customer service, and amend customer service systems or procedures to minimise chances of problems being repeated 6.2 communicate with at least two of the following people responsible to inform them that systems or procedures have been amended: a. the client, the customer or their representative b. contractors c. consultants d. sub-contractors e. suppliers f. workforce g. internal management 6.3 explain the measures that could be taken to identify repeat problems with customer service 6.4 explain methods that allow changes to customer service systems or procedures which can reduce the chance of problems being repeated 6.5 describe how to effectively inform people responsible about amendments to systems or procedures. |
Learning outcome |
The learner will: 7. share information with people responsible to maintain and improve standards of service delivery. |
| Assessment criteria |
The learner can: 7.1 inform and/or pass collated information that will maintain and improve standards of service delivery 7.2 describe ways that standards of service delivery can be maintained and improved 7.3 explain how information with people responsible could be effectively shared in order to maintain and improve standards of service delivery. |
Unit 502 Providing and monitoring construction-related customer service in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment - Craft, Supervisory, Technical,
Managerial and Professional Units and Qualifications with NVQ in the Regulated Qualifications Framework (RQF) title and SVQs.
Assessors for this unit must use a combination of the following assessment methods:
- observation of normal work activities within the workplace that clearly confirms the required skills
- questioning the learner on knowledge criteria that clearly confirms the required understanding
- review other forms of evidence that can clearly confirm industry required skills, knowledge and understanding.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of occupational expertise and knowledge of providing and monitoring construction-related customer service to be effective and reliable when confirming a learner’s competence.
Workplace evidence of skills cannot be simulated.
Unit 503 Allocating work and checking people’s performance in the workplace
| UAN: | D/600/7552 |
| Level: | 5 |
| Credit Value: | 9 |
| GLH: | 20 |
Learning outcome |
The learner will: 1. confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken. |
| Assessment criteria |
The learner can: 1.1 identify and evaluate the priorities and critical activities in programmes or operations and schedules, and devise a plan on how the work will be undertaken 1.2 explain how to identify priorities and critical activities 1.3 explain methods of confirming programmes or operations and schedules 1.4 describe how the planning of work can be undertaken. |
Learning outcome |
The learner will: 2. allocate work to team members, taking into account their current circumstances, and brief them on the quality standards or level expected. |
| Assessment criteria |
The learner can: 2.1 evaluate and assign work to team members and carry out briefings taking into account their: a. skills b. knowledge c. experience d. workload 2.2 describe how to allocate work fairly to team members whilst taking into account their current circumstances 2.3 explain the methods and techniques on briefing team members about quality of standards or levels expected. |
Learning outcome |
The learner will: 3. monitor the progress and quality of the work and provide prompt and constructive feedback. |
Assessment criteria |
The learner can: 3.1 carry out checks on the progress and quality of work being undertaken against programmes or operations and schedules 3.2 carry out checks on the quality of work being undertaken against quality standards 3.3 explain methods of checking the progress of work against programmes or operations, schedules and the work against quality standards 3.4 provide feedback to team members on the progress of work and standards of quality. |
Learning outcome |
The learner will: 4. motivate team members to complete the work they have been allocated and provide, where requested and possible, any additional support and/or resources. |
| Assessment criteria |
The learner can: 4.1 review and supply additional support and/or resources where requested by team members 4.2 explain the different ways of motivating team members to complete the allocated work 4.3 explain ways of providing additional support to team members and ways of getting feedback on additional support from team members. |
Learning outcome |
The learner will: 5. identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members. |
| Assessment criteria |
The learner can: 5.1 evaluate poor or unacceptable performance for given work activities 5.2 implement methods that can improve performance of team members 5.3 describe the various methods of identifying poor or unacceptable performance 5.4 explain ways of discussing the causes of poor performance with team members and how to get agreement on ways of improving performance. |
Learning outcome |
The learner will: 6. recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people. |
| Assessment criteria |
The learner can: 6.1 demonstrate ways of recognising success and praising team members on successful completion of work 6.2 advise responsible people on successful completion of work 6.3 describe ways of recognising completion of significant pieces of work or work activities 6.4 explain effective methods of advising responsible people of the team/team member's successes. |
Unit 503 Allocating work and checking people’s performance in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment – Craft, Supervisory, Technical, Managerial and Professional Units and Qualifications with NVQ in the Regulated Qualifications Framework (RQF) title and SVQs.
Assessors for this unit must use a combination of the following assessment methods:
- observation of normal work activities within the workplace that clearly confirms the required skills
- questioning the learner on knowledge criteria that clearly confirms the required understanding
- review other forms of evidence that can clearly confirm industry required skills, knowledge and understanding.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of occupational expertise and knowledge of allocating work and checking people’s performance to be effective and reliable when confirming a learner’s competence.
Workplace evidence of skills cannot be simulated.
Finding Unit 503 challenging? Our NVQ experts can help you build a strong portfolio of evidence.
Unit 504 Contributing to the identification of work teams in the workplace
| UAN: | K/600/7554 |
| Level: | 5 |
| Credit Value: | 8 |
| GLH: | 20 |
Learning outcome |
The learner will: 1. identify any significant factors which will affect the number, type and availability of people and services. |
| Assessment criteria |
The learner can: 1.1 examine and analyse project requirements and consider at least three of the following significant factors: a. location b. cost c. time d. skills, experience and knowledge required and available e. training and development requirements f. current legislation 1.2 explain methods that can identify significant factors that can affect numbers, types and availability of people or services for typical projects. |
| Learning outcome |
The learner will: 2. evaluate and record the quality and potential reliability of people or services, and circulate the results to decision-makers. |
| Assessment criteria |
The learner can: 2.1 undertake a selection, assessment and recording process on at least two of the following people or services to check that their work quality and reliability meets organisational requirements: a. technical staff b. sub-contractors c. specialist services d. operatives 2.2 inform decision-makers of the outcomes of quality and reliability checks made on relevant people or services 2.3 describe methods that can evaluate and record the quality and potential reliability of people or services 2.4 explain typical ways and techniques of circulating results from evaluations of quality and potential reliability to decision-makers. |
Learning outcome |
The learner will: 3. negotiate and agree proposals which are likely to produce effective teams. |
| Assessment criteria |
The learner can: 3.1 consult people or service providers selected as meeting programme requirements, and agree proposals for their effective participation with relevant projects 3.2 confirm team members on relevant projects with selected people or service providers 3.3 explain factors that allow proposals to be made for team membership from selected people or service providers 3.4 explain negotiation methods that can be used to get appropriate people or services for given teams. |
Learning outcome |
The learner will: 4. follow rules and formalities for obtaining people and services. |
| Assessment criteria |
The learner can: 4.1 identify and apply at least two of the following rules and formalities when identifying team members for relevant programmes of work: a. contractual b. current legislation c. codes of practice d. organisational procedures e. certification of competence 4.2 explain how to work within current rules and formalities governing the identification of work teams 4.3 give reasons on why they must work within current rules and formalities when identifying teams. |
Unit 504 Contributing to the identification of work teams in the workplace Supporting information
Guidance
This unit must be assessed in a work environment, in accordance with the:
- Additional Requirements for Qualifications using the title NVQ
- ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built Environment – Craft, Supervisory, Technical, Managerial and Professional Units and Qualifications with NVQ in the Regulated Qualifications Framework (RQF) title and SVQs.
Assessors for this unit must use a combination of the following assessment methods:
- observation of normal work activities within the workplace that clearly confirms the required skills
- questioning the learner on knowledge criteria that clearly confirms the required understanding
- review other forms of evidence that can clearly confirm industry required skills, knowledge and understanding.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Unit 505 Identifying, allocating and planning the deployment and use of plant, equipment or machinery in the workplace
| UAN: | Y/600/7341 |
| Level: | 5 |
| Credit Value: | 9 |
| GLH: | 20 |
Learning outcome |
The learner will: 1. ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment. |
| Assessment criteria |
The learner can: 1.1 review the specifications for plant, equipment or machinery and evaluate against project or operational requirements 1.2 describe ways of ensuring that the specifications for plant, equipment or machinery meet the needs of the project or operation before deployment 1.3 explain why it is important that the plant specification meets the needs of the project or operation. |
Learning outcome |
The learner will: 2. ensure that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people. |
| Assessment criteria |
The learner can: 2.1 devise and implement a system to ensure pre-use checks, inspections, thorough examinations and tests have been conducted on plant, equipment or machinery 2.2 explain how to ensure that plant, equipment or machinery complies with current legislation and why 2.3 carry out checks on the competence of people who will set up, operate and maintain plant, equipment or machinery 2.4 explain the methods of checking competence of those setting up, operating and maintaining plant, equipment or machinery 2.5 give reasons as to why competences of those setting up, operating and maintaining plant, equipment or machinery should be checked. |
