Introduction Background of healthcare facilities and importance of Facility Management (FM). Purpose of the Scope and Structure of the Stakeholder Nee

Jamez

10 Nov 2025 • 7 min read

QUESTION 1 (INDIVIDUAL REPORT)

The individual report must consist of the following:

Introduction
1. Background of healthcare facilities and importance of Facility Management (FM).
2. Purpose of the

Scope and

Structure of the
Stakeholder Needs Analysis
1. Identification of key stakeholders: patients, staff, management, regulators, and
2. Needs and expectations of each stakeholder

Alignment of FM strategies with stakeholder

Current Challenges in Healthcare Facility Management
1. Safety and compliance
2. Maintenance and asset management

Space utilisation and workflow

Technology integration and digital healthcare
Sustainability and environmental
Strategic Facility Management Blueprint
1. Maintenance Strategy (preventive, predictive, corrective approaches).
2. Space Utilisation Plan (efficient layout, flexible design, patient flow).

Safety and Compliance Strategy (OSH, fire safety, infection control, accreditation).

Technology Integration (IoT, smart systems, digital monitoring, patient-centred technology).
Sustainability Plan (energy efficiency, waste management, green building standards).
Stakeholder Satisfaction Plan
1. Framework for ensuring patient safety, comfort, and
2. Strategies to enhance staff productivity and workplace

Management expectations: cost efficiency, long-term asset

Community and regulatory
Implementation Roadmap
1. Phased implementation (short-term, medium-term, long-term).
2. Key Performance Indicators (KPIs) for monitoring

Risk management

Continuous improvement
Conclusion
1. Summary of
2. Strategic implications of the FM

Recommendations for ensuring sustainable healthcare facility

References
Academic and industry sources (APA style).

ATTACHMENT

QIESTION 1: INDIVIDUAL REPORT WRITING RUBRIC (CLO 2)

QN/ NS	CLO	Criteria/ Kriteria	Weight/ Pemberat	Excellent/ Cemerlang	Good/ Baik	Fair/ Sederhana	Poor/ Lemah	Unsatisfactory/ Tidak memuaskan	Max Marks
QN/ NS	CLO	Criteria/ Kriteria	Weight/ Pemberat	4	3	2	1	0	Max Marks
Q1	2	Report Structure & Clarity.	1	Clear, logical, professional structure; excellent flow.	Well-structured, minor gaps.	Adequate structure, some confusion.	Poorly structured, lacks clarity.	Unstructured, unclear.	4
Q1	2	Struktur dan Kejelasan Laporan.	1	Struktur yang jelas, logik, profesional; aliran yang sangat baik.	Berstruktur dengan baik, jurang kecil.	Struktur yang mencukupi, sedikit kekeliruan.	Tidak tersusun dengan baik, kurang kejelasan.	Tidak berstruktur, tidak jelas.	4
Q1	2	Stakeholder Needs Analysis.	1	Comprehensive, insightful, covers all stakeholders.	Covers most stakeholders, good analysis	Partial coverage, some missing depth.	Limited analysis, superficial.	Absent or irrelevant.	4
Q1	2	Analisis Keperluan Pihak Berkepentingan.	1	Komprehensif, bernas, meliputi semua pihak berkepentingan.	Meliputi kebanyakan pihak berkepentingan, analisis yang baik.	Liputan separa, beberapa kedalaman hilang.	Analisis yang terhad, dangkal.	Tiada atau tidak relevan.	4
Q1	2	Challenges Identification.	1	Clearly identifies and analyses key healthcare FM challenges.	Identifies most relevant challenges.	Some challenges identified, shallow analysis.	Limited or vague identification.	No challenges discussed.	4
Q1	2	Pengenalpastian Cabaran.	1	Mengenal pasti dan menganalisis cabaran utama FM penjagaan kesihatan dengan jelas.	Mengenal pasti cabaran yang paling relevan.	Beberapa cabaran dikenal pasti, analisis cetek.	Pengenalan terhad atau tidak jelas	Tiada cabaran dibincangkan.	4
Q1	2	FM Strategic Blueprint.	1	Innovative, practical, integrates safety, space, maintenance, tech & sustainability.	Covers most FM aspects with good detail.	Adequate but lacks innovation or depth.	Limited, missing key FM components.	No blueprint provided.	4
Q1	2	Rangka Tindakan Strategik FM.	1	Inovatif, praktikal, mengintegrasikan keselamatan, ruang, penyelenggaraan, teknologi & kemampanan.	Merangkumi kebanyakan aspek FM dengan perincian yang baik.	Mencukupi tetapi tidak mempunyai inovasi atau kedalaman.	Terhad, tiada komponen utama FM.	Tiada blueprint disediakan.	4

Q1	2	Stakeholder Satisfaction Plan.	1	Comprehensive, evidence-based, ensures measurable satisfaction.	Good plan, minor gaps.	Adequate but lacks depth in execution.	Limited or vague plan.	No plan provided.	4
Q1	2	Pelan Kepuasan Pihak Berkepentingan.	1	Komprehensif, berasaskan bukti, memastikan kepuasan yang boleh diukur.	Pelan yang baik, jurang kecil.	Mencukupi tetapi kurang mendalam dalam pelaksanaan.	Pelan terhad atau tidak jelas.	Tiada pelan disediakan.	4
Q1	2	Implementation Roadmap (KPIs & Risk Mgmt.).	1	Clear phased roadmap, measurable KPIs, strong risk plan.	Good roadmap, some KPIs identified.	Basic roadmap, limited measurability.	Minimal roadmap, vague.	No roadmap.	4
Q1	2	Pelan Hala Tuju Pelaksanaan (KPI & Mgmt. Risiko).	1	Pelan hala tuju yang jelas, KPI boleh diukur, pelan risiko yang kukuh.	Pelan hala tuju yang baik, beberapa KPI dikenal pasti.	Pelan hala tuju asas, kebolehukur terhad.	Pelan jalan yang minimum, kabur.	Tiada pelan hala tuju.	4
Q1	2	Critical Thinking & Problem Solving.	1	Demonstrates excellent evidence- based reasoning & creativity.	Good reasoning, mostly evidence- based.	Moderate reasoning, limited evidence.	Minimal critical thinking.	Absent.	4
Q1	2	Pemikiran Kritis & Penyelesaian Masalah.	1	Menunjukkan pertimbangan berasaskan bukti dan kreativiti yang sangat baik.	Pertimbangan yang baik, kebanyakannya berasaskan bukti.	Pertimbangan yang sederhana, bukti terhad.	Minimum pemikiran kritis.	Tiada.	4
Q1	2	Presentation & Referencing.	0.5	Professional presentation, error- free, proper APA references.	Good formatting, few errors.	Acceptable but inconsistent referencing.	Poor formatting & referencing.	Not referenced or plagiarised.	2
Q1	2	Pembentangan dan Rujukan.	0.5	Penyampaian profesional, bebas ralat, rujukan APA yang betul.	Pemformatan yang baik, sedikit ralat.	Rujukan yang boleh diterima tetapi tidak konsisten.	Pemformatan dan rujukan yang lemah.	Tidak dirujuk atau diciplak.	2
Total			7.5						30

QUESTION 2: VIDEO PRESENTATION RUBRIC (CLO 3)

Component	Sub Criteria	Weight	Excellent	Above average	Fair	Low		Max Marks
Component	Sub Criteria	Weight	4	3	2	1	0	Max Marks
COMMUNICATION SKILLS. (CLO 3) KEMAHIRAN KOMUNIKASI.	Describing Idea. Menggambarkan Idea.	1	Clearly describes of the ideas that cover analysis, discussion and proposal of the organisation facilities improvements. Huraian yang jelas menggambarkan idea-idea yang meliputi analisis, perbincangan dan cadangan penambahbaikan kemudahan organisasi.	Good description of the ideas that cover analysis, discussion and proposal of the organization facilities improvements. Huraian yang baik tentang idea-idea yang meliputi analisis, perbincangan dan cadangan penambahbaikan kemudahan organisasi.	Describes the ideas but mumbles. Menggambarkan idea-idea tetapi menggumam.	Fails to describe the ideas fully. Gagal menerangkan idea-idea sepenuhnya.	Does not meet the requirements. Tidak memenuhi keperluan.	4
	Delivering Sentence.	1	The delivery is engaging and sentence structure is consistently correct.	The delivery and sentence structure are generally correct.	The delivery and sentence structure are moderately correct.	Fails to deliver correctly.	Does not meet the requirements.	4
	Menyampaikan Ayat.		Penyampaian yang menarik dan struktur ayat yang konsistennya betul.	Penyampaian dan struktur ayat secara umumnya betul.	Penyampaian dan struktur ayat yang sederhana betul.	Gagal menyampaikan dengan betul.	Tidak memenuhi keperluan.
	Eye Contact.		Eye contact is made and sustained throughout the presentation.	Concern of eye contact with the audiences.	Eye contact to audience can be improved.	Eye contact to audience was not consistent.	Does not meet the requirements.
		0.5						2
	Hubungan mata.		Hubungan mata dibuat dan dikekalkan sepanjang persembahan.	Kebimbangan hubungan mata dengan penonton.	Hubungan mata kepada penonton boleh diperbaiki.	Hubungan mata kepada penonton tidak konsisten.	Tidak memenuhi keperluan.

Confidence.

Keyakinan.

0.5

Presentation is full with confidence.

Pembentangan penuh dengan keyakinan.

The confidence level sometime gone wobbly/unstable/sha ky.

Tahap keyakinan kadang-kadang menjadi goyah / tidak

stabil / goyah.

Lack of confidence.

Kurang keyakinan.

No confidence.

Tiada keyakinan.

Does not meet the requirements.

Tidak memenuhi keperluan.

Body language.

Bahasa badan.

0.5

Excellent uses of body postures and movements, smooth and convincing.

Kegunaan posture tubuh yang baik dan pergerakan, lancar dan meyakinkan.

Good uses of body postures and movements, discontinue a little bit.

Kegunaan postur badan yang baik dan pergerakan, memberhentikan

sedikit.

Suitable uses of body postures and movements, shaky all the time.

Penggunaan posture badan yang sesuai dan pergerakan, goyah sepanjang masa.

Bad uses of body postures and movements, inert and boring.

Penggunaan yang postur badan tidak sesuai dan gerakan, lengai dan membosankan.

Does not meet the requirements.

Tidak memenuhi keperluan.

LEADERSHIP AND TEAMWORK SKILLS. (CLO 3)

KEMAHIRAN KEPIMPINAN DAN KERJA BERPASUKAN.

Group Coorperation.

Kerjasama Kumpulan.

High level of cooperation between all members of group.

Tahap kerjasama yang tinggi antara

semua ahli kumpulan.

All members of group cooperate.

Semua ahli kumpulan berkerjasama.

Some members of group cooperate.

Sesetengah alhi kumpulan berkerjasama.

Members work in isolation.

Ahli bekerja secara berasingan.

Does not meet the requirements.

Tidak memenuhi keperluan.

Decision Responsibility.

Tanggungjawab Keputusan.

0.5

All members shared responsibility for group decission.

Semua ahli kumpulan berkongsi tanggungjawab untuk membuat keputusan.

Responsibility for task is shared by group.

Tanggungjawab untuk tugasan dikongsi oleh kumpulan.

Responsibility for group decissions is not always shared by group.

Tanggungjawab untuk keputusan kumpulan tidak selalu dikongsi oleh

kumpulan.

Responsibility for group decissions is shirked (to avoid).

Tanggungjawab untuk keputusan kumpulan ‘shirked’ (untuk mengelakkan).

Does not meet the requirements.

Tidak memenuhi keperluan.

Total

QUESTION 3: ONLINE DISCUSSION RUBRIC (CLO 2)

Criteria/Kriteria

Weight/ Pemberat

Excellent/Cemerlang

Good/Baik

Fair/Sederhana

Poor/Lemah

Unsatisfactory/ Tidak memuaskan Or/atau

No response/ Tiada

respons

Max Marks

Discussion on the case study and delegation of task. (CLO 2)

0.5

Excellence participation in discussion of the case study and delegation of

tasks.

Good participation in discussion of the case study and delegation of

tasks.

Moderate participation in discussion of the case study and delegation of

tasks.

Less participation in discussion of the case study and delegation of

tasks.

No posting of discussion.

Perbincangan mengenai kajian kes dan delegasi tugas.

Penyertaan yang cemerlang dalam perbincangan kajian kes dan delegasi tugas.

Penyertaan yang baik dalam perbincangan kajian kes dan delegasi tugas.

Penyertaan yang sederhana dalam perbincangan mengenai kajian kes dan delegasi

tugas.

Kurang penyertaan dalam perbincangan mengenai kajian kes dan perwakilan tugas.

Tiada posting perbincangan.

Discussion among group members and e-tutor on the secondary data and information collected. (CLO 2)

Excellence participation in discussion of secondary data with the team members and e- tutors.

Good participation in discussion of secondary data with the team members and e-tutors.

Moderate participation in discussion of secondary data with the team members and e- tutors.

Less participation in discussion of secondary data with the team members and e-tutors.

No posting of discussion.

Perbincangan di kalangan ahli kumpulan dan e-tutor mengenai data sekunder dan maklumat yang dikumpulkan.maklumat yang

dikumpulkan.

Kecemerlangan penyertaan dalam perbincangan data sekunder dengan ahli pasukan dan e-tutors.

Penyertaan yang baik dalam perbincangan mengenai data sekunder dengan ahli pasukan dan e-tutors.

Penyertaan yang sederhana dalam perbincangan data sekunder dengan ahli pasukan dan e-tutors.

Kurang penyertaan dalam perbincangan data sekunder dengan ahli pasukan dan e- tutors.

Tiada posting perbinc

Sign up for more like this.