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Operational Excellence Project Part A: Workflow Mapping and Analysis Overview An essential tool in Operational Excellence is Workflow Mapping. This tool helps stakeholders visualize complex work systems

Operational Excellence Project Part A: Workflow Mapping and Analysis
Overview

An essential tool in Operational Excellence is Workflow Mapping. This tool helps stakeholders visualize complex work systems (including material and information flows) and address disconnects, redundancies, and gaps in how work gets done between the beginning and end of a value stream or end-to-end process. Since it is nearly always a mistake to initiate changes without having a clear picture of how the system is currently functioning, we are beginning our Course Project with the creation and analysis of a Workflow Map.

Guidance and Reminders for this Assignment:

· You should select the map type that best describes the (potential) operational improvement initiative you are exploring AND that you can accurately complete based on your knowledge of the workflow details. Your selection rationale is the topic of the Week 3 Discussion Question. It is important that you consider the feedback from your professor and classmates to validate, and if necessary, refine your choice of map type for this assignment.

· For this assignment, you will create one of the following map types. Summary explanations of these can be found in the course materials in Weeks 2 and 3.

o Value Stream Map (VSM) or
o Detailed Swimlane Process Map (also called deployment or cross-functional maps) or
o Detailed (low-level) Process Map

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