Tekki-Research Pte Ltd is a Singaporean privately owned company focusing on research and development in Biomedical research. As a research company, Tekki-Research has improved societal outcomes in healthcare
HRM Interviewing Techniques – Tekki Research Pte Ltd
Tekki-Research Pte Ltd is a Singaporean privately owned company focusing on research and development in Biomedical research. As a research company, Tekki-Research has improved societal outcomes in healthcare by providing critical research data to pharmaceutical companies in the region. Tekki-Research was incorporated 25 years ago by Ms Know. Her first hire was Professor Smart, a Chemistry professor and ever since then, the number of full-time employees in Tekki-Research has grown to 800 employees – made up of professors, their research teams and support staff.
Tekki-Research’s HR Director, Ms Grace, recently discussed with Ms Know the need for Tekki Research to be a workplace that shines some focus on its employees’ well-being. Ms Grace shared that practices like conducting mental health check-ins, offering better medical insurance coverage and benefits, offering gym memberships, promoting work-life balance and flexible work arrangements, can improve employees’ well- being and in turn, improve employees’ productivity, morale, retention and overall business success. Ms Know immediately agreed with Ms Grace and approved the hire of an HR Wellbeing Executive.
Following this discussion, Ms Grace has tasked you, the recruitment manager to fill this vacancy.
The responsibilities for the role are as follows: HR Wellbeing Executive
Key Responsibilities:
· Program development and execution:
- Develop, promote, and implement health and wellness programs, such as physical health, mental health, and stress management initiatives.
- Develop, promote, and implement flexible work arrangements.
- Organize and coordinate events like health screenings, workshops, team-building activities and social recreational events.
- Organize gym membership via a weekly voucher system.
- Organize talks by Wellbeing Subject Matter Experts for employees to attend, talks that engage and motivate staff to take ownership of their health and wellbeing.
- Employee support and engagement:
- Act as a point of contact for employees needing wellbeing assistance and support.
A bachelor’s degree in Human Resources Management or Psychology or Health Management & Promotion.
- Two (2) years’ relevant experience.
- Excellent interpersonal skills with a high Emotional Intelligence.
- Excellent problem-solving and organizational skills.
- Excellent verbal and written communication skills.
- Proficient in MS Office Applications such as Word, Excel and PowerPoint.
- Proficient in HRIS systems.
- Proficient in project management.
- Able to handle multiple tasks and prioritize workload effectively.
Question 1
Design and create a complete set of suitable interview questions relevant to the job role, applying course concepts. These questions are aimed at eliciting responses that explore the wanted attributes and constructs of the job. Your interview questions must have a beginning, middle and ending (the three stages of an interview process). You are encouraged to use the following sample template reflecting the KSAOs required for the role, with justifications.
| Question | Question Type | KSAO | Purpose of Question |
| The Beginning | |||
| Hi . My name is and I am the HR Recruitment Manager from Tekki- Research Pte Ltd . How are you today? | Open General | KSAO: Nil. | Greeting and introduction at beginning of interview, as an “ice-breaker”. |
| The Middle | |||
| In your current role, please share with us, the most challenging situation you have faced while managing an employee wellbeing program? | Behavioural | Skills: Communication, Interpersonal, Active listening, Project Management. Ability: Emotional Intelligence, Problem solving. Others: Empathy | Assesses candidate’s depth of interpersonal and communication skills. Evaluate candidate’s skill in active listening while remaining neutral. Evaluate candidate’s proficiency in project management. Assesses candidate’s ability to analyse problems and craft solutions aligned to HR’s policies while balancing employer’s and employees’ interests. Evaluates candidate’s emotional intelligence and empathy in a challenging situation. |
| The Ending | |||
| We have come to the end of this interview session. Do you have any questions for us? | Closed | Nil | Give candidate the opportunity to ask questions or clarify any doubts. |
Question 2
Practical application.
Each GBA group is required to conduct a face-to-face interview using the questions prepared in Question 1. The interview sessions will be carried out in class during Lessons 5 and 6. Each GBA group will make up a panel of interviewers and your instructor will be the interviewee. The duration of each interview must be no shorter than FIFTEEN (15) minutes and no longer than TWENTY (20) minutes. Attendance is compulsory.
Question 3
Critique your performance as a panel of interviewers during the face-to-face interview you conducted.
- What were your strengths as a panel of interviewers in conducting the interview? Illustrate your answer by providing two clear examples from your interview session, with direct linkages to the interviewing techniques you applied, that resulted in your ability to unearth the wanted KSAOs. You are required to include exactly which K/S/A/Os you intended to unearth and succeeded to do so from conducting the interview
- What were your weaknesses as a panel of interviewers in conducting the interview? Illustrate your answer by providing two clear examples from your interview session, with direct linkages to the interviewing techniques that you intended to apply but did not fully apply (or failed to apply), resulting in your inability to unearth the wanted KSAOs. You are required to include exactly which K/S/A/Os you intended to unearth but failed to do so from conducting the interview.
