The banking industry is known for having significant transformation in terms of managing their business practices as they need to regularly innovate in order to provide best customer service. Strategies

The banking industry is known for having significant transformation in terms of managing their business practices as they need to regularly innovate in order to provide best customer service. Strategies in the form of digital first with increasing emphasis on innovation, customer experience and regulatory compliance have necessitated banks to manage a diverse workforce that comprises retail banking staff, relationship managers, risk analysts, digital product teams and customer support officers to handle different areas of banking operations.

The role of people and culture (HR) team is therefore crucial for the banks to operate effectively addressing diverse needs of customers across different departments. You are required to analyse the issues in the context of leading and developing people in building effective and future ready teams especially in the banking industry. Consider the following questions:

Q1: How do you lead and develop high-performing teams in the banking and financial services sector?

Q2: How do organizations ensure the right mix of skills and experience in risk and compliance teams?

Q3: What strategies help organizations build high-performing teams, and what challenges may arise?