You work in the operations department at NationaliTeas, a large international corporation that manufactures and sells tea worldwide. Based on customer feedback and a push to work toward B Corp Certification, the board of directors
QSO 321 Module Six Assignment Guidelines and Rubric
Overview
An important part of any organization’s priorities, as well as an important category of B Corp Certification, is the consideration of added value for customers. In this assignment, you will apply what you have learned about customer expectations and consider how it can be applied to your course project, which is due in Module Seven.
Directions
You work in the operations department at NationaliTeas, a large international corporation that manufactures and sells tea worldwide. Based on customer feedback and a push to work toward B Corp Certification, the board of directors is looking for new initiative ideas that would increase value to customers. Examples include offering product guarantees, seeking product quality certifications, monitoring customer satisfaction, and more. You have been asked to outline two customer-focused initiatives that can be evaluated by impacted teams for feasibility.
Specifically, you must address the following rubric criteria:
- Added Customer Value: Briefly describe the added value that your initiative idea brings to customers. Use supporting evidence from course materials in your response.
- Added Business Value: Briefly describe the added value that your initiative idea brings to the organization. Be certain to note the impact of the added customer value on the business. Use evidence from the course materials to support your response.
- Potential Resources: Identify resources that would likely be needed to complete the outlined initiative. In this case, "resources” might refer to the amount of funding, the materials available, the allocation of employees and their time, and so on.
- Monitoring and Evaluation: Briefly describe how the success of the initiative would be monitored over time and how you would evaluate the criteria for success.
What to Submit
Submit this assignment as a 500- to 750-word Microsoft Word document. Sources should be cited according to APA style.
AI Usage
If you use gen AI tools to support your work on this assignment, be sure to follow these AI usage guidelines. You must acknowledge your use of these tools in your work. Guidelines on how to cite AI tools can be found in this Shapiro Library guide.
Module Six Assignment Rubric
| Criteria | Exceeds Expectations (100%) | Meets Expectations (85%) | Partially Meets Expectations (55%) | Does Not Meet Expectations (0%) | Value |
|---|---|---|---|---|---|
| Added Customer Value | Exceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner | Briefly describes the added value the initiative idea brings to customers | Shows progress toward meeting expectations, but with errors or omissions; areas for improvement may include better supporting the impact of the outlined initiative with evidence from course materials | Does not attempt criterion | 25 |
| Added Business Value | Exceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner | Briefly describes the added value the outlined initiative idea brings to the organization and clearly notes the connection between adding customer value and organizational value | Shows progress toward meeting expectations, but with errors or omissions; areas for improvement may include further supporting the impact of the outlined initiative with evidence from the course materials | Does not attempt criterion | 25 |
| Potential Resources | Exceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner | Identifies resources that would likely be needed to complete the outlined initiative, such as (but not limited to) resources such as funding, materials, allocation of employees, and time | Shows progress toward meeting expectations, but with errors or omissions; areas for improvement may include identifying more clearly aligned or relevant resources for consideration | Does not attempt criterion | 20 |
| Monitoring and Evaluation | Exceeds expectations in an exceptionally clear, insightful, sophisticated, or creative manner | Briefly describes how the success of the initiative would be monitored over time and which criteria would be used for evaluating this success | Shows progress toward meeting expectations, but with errors or omissions; areas for improvement may include identifying more clearly aligned or relevant metrics, criteria, or monitoring strategies | Does not attempt criterion | 20 |
| Clear Communication | Exceeds expectations with an intentional use of language that promotes a thorough understanding | Consistently and effectively communicates in an organized way to a specific audience | Shows progress toward meeting expectations, but communication is inconsistent or ineffective in a way that negatively impacts understanding | Shows no evidence of consistent, effective, or organized communication | 5 |
| Citations and Attributions | Uses citations for ideas requiring attribution, with few or no minor errors | Uses citations for ideas requiring attribution, with consistent minor errors | Uses citations for ideas requiring attribution, with major errors | Does not use citations for ideas requiring attribution | 5 |
| Total: | 100% | ||||
